Funnel
Funnel provides a leasing and customer relationship management platform for multifamily property owners and managers, helping centralize leasing operations, manage prospect communications, and improve renter experience. Its software supports workflows such as lead management, tour scheduling, applications, and renewals, and is sold on a subscription basis to apartment operators and property management companies.
- Property Management Software
- Customer Support & Help Desk
- Sales CRM
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 2010
- Headquarters
- New York City, United States of America
What 10 Arbolus experts think of Funnel
NPS scores cluster at the high end, with 67% of scores at 9 or 10, signaling strong advocacy among users. Renewal intent is universally positive among those who disclosed, with no negative renewal signals. Most customers are at either the MoreThan1Year or LessThan1Year implementation stage, with one respondent in OffBoarding. Central themes include long-term customer satisfaction among established clients and a robust initial experience for newer users. Overall Customer Sentiment: Positive
Who reviewed Funnel
- C-Suite 90% (9)
- Director 10% (1)
Employer names and spend open once the report publishes.
Tell us when the Funnel report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
40 Net Promoter Score, from 10 scored reviews- Promoters 6
- Passives 2
- Detractors 2
Cumulative NPS by month
-1 over 5 months- Feb 9
- Mar 9
- May 9
- Jul 9
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 22 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 3 answers
- 9/10 Average score from customers who will renew
Top alternatives
Most weighed by Funnel customers
More in ERP Software and Customer Support
Other companies in both categories with a customer report.
For people who use Funnel
Do you use Funnel at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 10 customers of Funnel have already contributed
Takes a few minutes. Your identity stays anonymous.