Fivetran
Fivetran provides a cloud-based data integration platform that automatically extracts, loads, and transforms data from hundreds of SaaS applications, databases, and other sources into cloud data warehouses and lakes. The company serves data teams, analytics engineers, and enterprises that need reliable, managed ELT pipelines to centralize and analyze their data. Fivetran generates revenue through subscription-based pricing for its managed connectors and data movement services.
- Data Integration & ETL
- Business Intelligence & Dashboards
- Revenue
- $300.0M
- Employees
- 1,500
- Founded
- 2012
- Headquarters
- Oakland, United States of America
What 73 Arbolus experts think of Fivetran
Fivetran’s NPS distribution is strongly positive, with over 80% of users scoring it 7 or above. Renewal intent is robust, especially among high spenders and large enterprises, with the only attrition signals from pilot users or cost-sensitive organizations. Stickiness is high in post-implementation accounts: most have moved beyond pilot and are expanding platform usage. Expert feedback highlights major themes: strong reliability, wide connector coverage, automated operations, but also consistent concern over unpredictable and sometimes high ongoing costs tied to MAR pricing. Overall Customer Sentiment: Positive.
Who reviewed Fivetran
- C-Suite 57% (42)
- Director 29% (21)
- Manager 13% (9)
Employer names and spend open in the full report, along with the other 70 customers.
Everything 73 customers told us about Fivetran.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
22 Net Promoter Score, from 72 scored reviews- Promoters 27
- Passives 34
- Detractors 11
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 38 across 6 companies.
Praised
- Developer Experience and Reliability
- Engineering Efficiency Gains
- Automation and Managed Pipelines
- Predictable Cost Models
Criticised
- Batch Processing Limitations
- Cost-Competitiveness from Open-Source
- Transformation Limitations Drive Switching
- Expensive for Large Data Volumes
What customers say
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 63% 30 answers
- 77% 13 answers
- 50% 8 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Fivetran customers
Report
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