Flatiron Health
Flatiron Health is a healthcare technology and services company that aggregates and structures real‑world oncology data from electronic health records to support cancer care providers, life sciences companies, and researchers. It offers software for oncology practices and data/analytics products that help improve clinical workflows, generate real‑world evidence, and inform drug development and outcomes research. The company generates revenue through SaaS subscriptions and data and analytics partnerships with providers, biopharma, and research organizations.
- Electronic Health Records
- Clinical Trial & Research Software
- Business Intelligence & Dashboards
- Revenue
- $450.0M
- Employees
- 1,500
- Founded
- 2012
- Headquarters
- New York City, United States of America
What 31 Arbolus experts think of Flatiron Health
NPS scores are consistently high, with 70% of responses at 8 or above and multiple perfect 10s among core user and influencer segments. Renewal intent is strong, especially among high-spend customers from major pharmaceutical companies. Stickiness is demonstrated by over 85% implementation >1 year. Negative sentiment is isolated to a minority (1 negative NPS, with no renewal), not impacting the overall trend. The quantitative data indicate broad satisfaction, high stickiness, and a robust customer base among large enterprise clients.Overall Customer Sentiment: Positive
Who reviewed Flatiron Health
- C-Suite 70% (22)
- Director 27% (8)
- Manager 3% (1)
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Sentiment
29 Net Promoter Score, from 31 scored reviews- Promoters 12
- Passives 16
- Detractors 3
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 27 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 50% 10 answers
- 100% 3 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 8.7/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Top alternatives
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