FlightAware
FlightAware is an aviation data and technology company that provides real-time and historical flight tracking, operational data, and predictive analytics to airlines, airports, air navigation service providers, aircraft operators, and aviation-related businesses. Its platform aggregates data from air traffic control systems, ADS-B, and other sources to power web and API-based products used for operations, dispatch, customer communications, and situational awareness. The company generates revenue through enterprise data services, software subscriptions, and premium tools for commercial and business aviation customers.
- Aviation & Aerospace Software
- Data Integration & ETL
- Observability & Monitoring
- Revenue
- $65.0M
- Employees
- 250
- Founded
- 2005
- Headquarters
- Houston, United States of America
What 6 Arbolus experts think of FlightAware
NPS scores cluster around 7 and 9, indicating good satisfaction with a slight positive tilt. 67% of respondents with disclosed renewal intent are likely to renew, while one User explicitly reports uncertainty. Most respondents have used the tool for more than 1 year, reflecting overall stickiness; Users in the pilot or first-year stages show less renewal certainty. Key quantitative themes include strong engagement from Influencers (high spend, long-term adoption, clear renewal) and moderate uncertainty among newer or lower-engagement Users.Overall Customer Sentiment: Positive
Who reviewed FlightAware
- C-Suite 50% (3)
- Director 50% (3)
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Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 3
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Dec 7
- Feb 7
- Mar 8
- Apr 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 67% 3 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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