Groove
Groove is a sales engagement platform that integrates with Salesforce to help revenue teams automate multi-channel outreach, manage workflows, and track performance. The company serves B2B sales organizations, particularly those using Salesforce, through a SaaS subscription model. Its tools support account executives, SDRs, and sales leaders with cadences, analytics, and productivity features.
- Sales Engagement & Outreach
- Sales CRM
- Revenue Operations
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2014
- Headquarters
- San Francisco, United States of America
What 9 Arbolus experts think of Groove
NPS scores range from 4 to 9, with a moderately positive skew as the majority rate the platform 7 or above. Notable correlation exists between longevity (>1 year) and higher NPS. 67% of those with clear renewal intent report 'Yes', all within higher implementation stages. Pilot users and short-term adopters show lower scores and uncertain renewal. Stickiness is strong for established, multi-year customers.Overall Customer Sentiment: Positive
Who reviewed Groove
- C-Suite 62% (6)
- Director 25% (2)
- Manager 12% (1)
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Sentiment
11 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 6 months- May 7
- Jan 7
- May 6
- Jun 6
- Jul 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 11 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 7/10 Average score from customers who will renew
- 6/10 Average score from customers not renewing
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