Arbolus Intelligence

Gong

gong.io · Palo Alto, United States of America

Gong provides a revenue intelligence platform that captures and analyzes customer interactions across calls, meetings, and emails to give sales and customer-facing teams insights into deal health, pipeline risk, and rep performance. The company serves B2B sales organizations, primarily in technology and other enterprise sectors, and generates revenue through subscriptions to its cloud-based software and related services.

  • Sales Intelligence & Prospecting
  • Revenue Operations
  • Product Analytics & Feedback
Listed in
Revenue
$250.0M
Employees
1,300
Founded
2015
Headquarters
Palo Alto, United States of America

What 213 Arbolus experts think of Gong

NPS for Gong skews strongly positive, with a majority of experts reporting scores between 8 and 10. Renewal intent is high among core customer segments, particularly those with mature usage and large teams. Stickiness increases with greater integration and broader adoption across departments. Key feedback themes include strength in ease of use, ROI, reliable AI-powered features, and valuable sales enablement, while price remains a frequent concern. Some express interest in more advanced automation and tighter workflow integration. Overall Customer Sentiment: Positive

Who reviewed Gong

Total customers 213 192 current · 21 former
Reviews growth +109 in six months
Seniority of respondents
  • C-Suite 72% (153)
  • Director 18% (38)
  • Manager 10% (21)
Operations Leader C-Suite NPS 10 Submitted May 2026
Product Leader C-Suite NPS 5 Undecided Submitted Jan 2026
Revenue Partner C-Suite NPS 10 Will renew Submitted Dec 2025

Employer names and spend open in the full report, along with the other 210 customers.

Everything 213 customers told us about Gong.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

39 Net Promoter Score, from 213 scored reviews
  • Promoters 106
  • Passives 86
  • Detractors 21

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 10 reviews, accumulated up to each month. Category median 26 across 10 companies.

Praised

  • Process Automation and Deal Inspection
  • Driving Sales Coaching and Consistency
  • Operational Efficiency and Insight
  • Seamless Integration and Value Expansion

Criticised

  • Limited Automation in Workflows
  • Summary and Insight Gaps
  • Premium Pricing and Seat Minimums
  • Automation and AI Feature Gaps

What customers say

Process Automation and Deal Inspection
“With Gong, automated risk trackers and call libraries cut deal slippage and reduced ramp time for new hires.”
Driving Sales Coaching and Consistency
“Gong helps scale coaching, ensure best practices, and improve messaging consistency across the organization.”
Operational Efficiency and Insight
“I rely on Gong to record, summarize, and review calls, providing critical insights that enhance our sales and marketing campaigns.”

Renewal intent

Plan to renew 75%
  • Will renew 78
  • Undecided 20
  • Not renewing 6

Plan to renew, by seniority

  • C-Suite 75% 76 answers
  • Director 75% 16 answers
  • Manager 57% 7 answers
  • Not specified 100% 5 answers
  • 8.7/10 Average score from customers who will renew
  • 7.6/10 Average score from undecided customers
  • 5.5/10 Average score from customers not renewing

Top alternatives

Most weighed by Gong customers

Report

Customer Report - Oct 2026 Oct 2026 213 + 6

Other companies in both categories with a customer report.

See all 3,014 Data & Analytics companies →

For people who use Gong

Do you use Gong at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 213 customers of Gong have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.