CHORUS.AI
ZoomInfo Technologies is a B2B data and intelligence platform that provides companies with detailed information on businesses and professionals to support sales, marketing, and recruiting activities. The company aggregates and curates contact data, firmographics, and buying signals, and sells access via cloud-based subscriptions and APIs. Its customers are primarily sales, marketing, and go-to-market teams at enterprises and mid-market firms.
- Sales Intelligence & Prospecting
- Marketing Analytics & Attribution
- Sales CRM
- Revenue
- $1.2B
- Employees
- 3,500
- Founded
- 2000
- Headquarters
- Vancouver, United States of America
What 122 Arbolus experts think of CHORUS.AI
NPS distribution leans positive, with 35% of responses in the top NPS bands (9–10) and most of the rest in the 7–8 range. 25% of Influencers, with higher spend levels, display either strong support or caution with NPS scores at both extremes. Renewal intent is split: 37% of those with known intent state 'Yes', 45% are 'Not Sure', and 18% indicate 'No', reflecting potential budget or satisfaction risk. Stickiness is high, with 60% of customers in the platform for more than one year, and pilot activity remains robust.Overall Customer Sentiment: Positive
Who reviewed CHORUS.AI
- C-Suite 75% (92)
- Director 15% (18)
- Manager 10% (12)
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Sentiment
8 Net Promoter Score, from 122 scored reviews- Promoters 36
- Passives 60
- Detractors 26
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 34 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 32%Plan to renew, by seniority
- 23% 30 answers
- 75% 4 answers
- 67% 3 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 4.6/10 Average score from customers not renewing
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