Cien
Cien provides AI-powered sales analytics software that analyzes CRM data to measure sales productivity, forecast revenue, and identify performance drivers for B2B sales teams. Its platform uses machine learning to score opportunities, benchmark reps, and surface recommendations that help sales leaders improve pipeline quality and conversion rates. The company sells its solution on a subscription basis to mid-market and enterprise organizations using CRM systems such as Salesforce.
- Sales Intelligence & Prospecting
- Business Intelligence & Dashboards
- Revenue
- $1.5M
- Employees
- 15
- Founded
- 2016
- Headquarters
- Barcelona, Spain
What 5 Arbolus experts think of Cien
The NPS distribution is consistently high, with scores ranging from 8 to 10 across all expert responses. Renewal intent is positive or unsure, with two out of three relevant responses indicating a strong intent to renew and one indicating uncertainty (the latter correlated with lower spend and pilot stage). Implementation stage is split between Pilot and LessThan1Year for newer clients, and MoreThan1Year for an established user. Overall sentiment indicates high satisfaction for those further along in the customer lifecycle, with NPS and renewal intent positively correlated.Positive
Who reviewed Cien
- C-Suite 80% (4)
- Director 20% (1)
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Sentiment
60 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 2
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 2 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
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