ChurnZero
ChurnZero provides a customer success platform that helps subscription-based and SaaS businesses reduce churn, increase product adoption, and expand accounts by giving customer success teams real-time usage data, automation, and in-app communication tools. The company sells its software on a subscription basis to B2B organizations that manage recurring revenue models.
- Customer Success Software
- Product Analytics & Feedback
- Workflow Automation
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2015
- Headquarters
- Arlington, United States of America
What 46 Arbolus experts think of ChurnZero
NPS scores are strong, with majority between 8–10 and concentrated promoter sentiment among high spend, long-tenure customers. Renewal intent is high, especially for enterprises with mature CS practices. Most are in mature implementation stages, indicating strong stickiness and embedded workflows. Key feedback themes highlight visibility, automation, and AI agents as critical strengths, but implementation complexity and overlap with CRM functions are recurring concerns.Overall Customer Sentiment: Positive
Who reviewed ChurnZero
- C-Suite 61% (28)
- Director 27% (12)
- Manager 12% (6)
Employer names and spend open in the full report, along with the other 43 customers.
Everything 46 customers told us about ChurnZero.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
21 Net Promoter Score, from 46 scored reviews- Promoters 18
- Passives 20
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 19 across 8 companies.
Praised
- Centralized Customer Health Visibility
- Strong Automation and Workflow Capabilities
- Purpose-Built for SaaS Customer Success
- Consolidation of CS Workflows
Criticised
- Pricing and Value at Large Scale
- CRM Suites Encroaching
- Implementation and Data Dependencies
- Redundancy with Existing Platforms
What customers say
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 69% 13 answers
- 29% 7 answers
- 0% 2 answers
- 0% 1 answer
- 8.7/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 7.8/10 Average score from customers not renewing
Top alternatives
Most weighed by ChurnZero customers
Report
More in Workplace & Productivity and Customer Support
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