Planhat
Planhat is a customer success platform that helps B2B subscription and SaaS companies manage the post‑sales customer lifecycle, including onboarding, health scoring, renewals, and expansion. Its cloud software centralizes product usage data, customer communications, and revenue metrics so customer success, account management, and revenue teams can reduce churn and grow net revenue retention. The company sells its platform on a subscription basis to mid-market and enterprise customers globally.
- Customer Success Software
- Product Analytics & Feedback
- Business Intelligence & Dashboards
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 2014
- Headquarters
- Stockholm, Sweden
What 45 Arbolus experts think of Planhat
NPS scores range from 2 to 10, with most between 6–9, reflecting generally positive but varied sentiment. Renewal intent is predominantly positive or neutral, but some high-value users indicated non-renewal. Stickiness is signaled by most experts being in the MoreThan1Year implementation stage. Qualitative data highlight ease of use, automation, and actionable customer health insights as key positives, while manual workflows and advanced feature gaps are negatives. There is a risk identified among a minority of high spenders who cite manual admin and limited integration as drivers for possible churn.Overall Customer Sentiment: Positive
Who reviewed Planhat
- C-Suite 76% (34)
- Director 16% (7)
- Manager 8% (4)
Employer names and spend open in the full report, along with the other 42 customers.
Everything 45 customers told us about Planhat.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-9 Net Promoter Score, from 42 scored reviews- Promoters 8
- Passives 22
- Detractors 12
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 7
- May 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 19 across 4 companies.
Praised
- Broaden Usability
- Expand AI-Powered Insights
- Reduce Manual Administration
- Operational Efficiency and Automation
Criticised
- Limited Out-of-the-Box Functions
- Manual Administration Burden
- Workflow Gaps for Advanced Use
- AI-Enabled Competitors
What customers say
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 74% 19 answers
- 40% 5 answers
- 50% 2 answers
- 43% 7 answers
- 7.7/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Planhat customers
Report
More in Data & Analytics and Workplace & Productivity
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