Reply
Reply is a sales engagement platform that automates multichannel outbound outreach across email, LinkedIn, calls, and other touchpoints to help B2B teams generate and manage leads at scale. The company provides tools for sequencing, personalization, analytics, and CRM integrations, selling its software on a subscription basis to sales, marketing, and business development teams.
- Sales Engagement & Outreach
- Sales CRM
- Sales Intelligence & Prospecting
- Revenue
- $12.0M
- Employees
- 140
- Founded
- 2014
- Headquarters
- Toronto, Canada
What 5 Arbolus experts think of Reply
NPS scores are consistently high, with three respondents scoring 9 and one at 8, while two outliers score 6 and 7, indicating strong satisfaction overall. 100% of respondents indicated renewal intent, which is a clear sign of loyalty and satisfaction with the solution. Implementation stages are predominantly in the more than one year bracket, with some in pilot or not sure phases. Key patterns include high satisfaction and reinvestment among advanced stage users, while pilot stage users are cautiously optimistic, as shown by their NPS of 6 and 9.Overall Customer Sentiment: Positive
Who reviewed Reply
- C-Suite 100% (5)
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Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 1
- Detractors 1
Cumulative NPS by month
-1 over 4 months- Jun 9
- Dec 9
- Jul 8
- Dec 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 40 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 5 answers
- 8/10 Average score from customers who will renew
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