Arbolus Intelligence

Reply.com

reply.com · Toronto, Canada

Reply.com is a sales engagement platform that helps B2B teams automate multichannel outbound outreach across email, LinkedIn, calls, and other touchpoints. The company provides software to manage sequences, personalize messaging at scale, and track performance, primarily serving sales and business development teams at SMB and mid-market companies. It generates revenue through subscription-based SaaS plans and related services.

  • Sales Engagement & Outreach
  • Sales CRM
  • Sales Intelligence & Prospecting
Listed in
Revenue
$15.0M
Employees
150
Founded
2014
Headquarters
Toronto, Canada

What 5 Arbolus experts think of Reply.com

NPS scores trend positively, with 67% of responses at 8 or higher, indicating strong user appreciation for efficiency, reliability, and automation. However, renewal intent is evenly split, with a mix of Yes, No, and Not Sure reflecting pricing pressures and concerns about advanced features and integration. Stickiness is strong among high spenders and long-term users; recurring themes include value for money, the importance of customer support, and ongoing need for innovation to meet evolving enterprise demands. Overall Customer Sentiment: Neutral

Who reviewed Reply.com

Total customers 5 5 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 60% (3)
  • Director 20% (1)
  • Manager 20% (1)
Engineering Executive Director NPS 7 Not renewing Submitted Sep 2026
Operations Manager C-Suite NPS 9 Undecided Submitted Apr 2026
Strategy Partner C-Suite NPS 8 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about Reply.com.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 2
  • Passives 2
  • Detractors 1

Cumulative NPS by month

+0 over 4 months
  • Apr 8
  • May 8
  • Jul 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.

Praised

  • Growth in AI and Automation
  • Integration Capabilities Expansion
  • Advanced Reporting and Customization
  • Automation and Collaboration

Criticised

  • Pricing Sensitivity and Switching Risk
  • Competitive Innovation Pressure
  • Integration and Support Shortcomings
  • Initial Setup and Adoption Curve

What customers say

Automation and Collaboration
“The platform automates routine processes and helps our teams work together efficiently, minimizing errors and enabling us to focus on high-value activities.”
Operational Efficiency Gains
“I rely on Reply.com to streamline our workflows, reduce manual effort, and improve decision-making through better insights, which has driven real efficiency gains.”
User Experience and Integration
“I find the user-friendly interface and seamless integration with existing systems to be valuable for our daily operations and overall productivity.”

Renewal intent

Plan to renew 50%
  • Will renew 2
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 0% 1 answer
  • Manager 100% 1 answer
  • 8/10 Average score from customers who will renew
  • 9/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Report

Customer Report - Oct 2026 Oct 2026 5 + 1

Other companies in both categories with a customer report.

See all 1,467 Workplace & Productivity companies →

For people who use Reply.com

Do you use Reply.com at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 5 customers of Reply.com have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.