Podium
Podium provides a customer communication and payments platform for local businesses, enabling them to manage reviews, text messaging, webchat, and payment collection in one system to improve customer acquisition and retention. The company primarily serves small and mid-sized local service businesses such as home services, healthcare, automotive, and retail. It generates revenue through subscription-based SaaS plans and payment processing fees.
- Customer Support & Help Desk
- Payment Processing
- Marketing Automation
- Revenue
- $180.0M
- Employees
- 1,200
- Founded
- 2014
- Headquarters
- Lehighton, United States of America
What 8 Arbolus experts think of Podium
NPS scores are strongly positive, with 67% of respondents rating Podium a 9 or 10 and no detractors present. Renewal intent is high, with 83% expressing intent to renew, while only 17% are not planning to renew and another 17% are unsure. 83% of responses indicate use for more than one year, suggesting high stickiness and satisfaction. Positive sentiment is associated with extended adoption and low spend, while the only negative signal aligns with offboarding and intent not to renew.Overall Customer Sentiment: Positive
Who reviewed Podium
- C-Suite 25% (2)
- Director 50% (4)
- Manager 25% (2)
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Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 3
- Detractors 1
Cumulative NPS by month
-2 over 5 months- Jul 10
- Aug 10
- Dec 10
- May 9
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 18 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 1 answer
- 67% 3 answers
- 50% 2 answers
- 9.3/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Podium customers
More in Marketing & Advertising and Customer Support
Other companies in both categories with a customer report.
For people who use Podium
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