Copper CRM
Copper CRM is a cloud-based customer relationship management platform built specifically for businesses that use Google Workspace, providing tools for managing contacts, sales pipelines, tasks, and customer communications directly within Gmail and related Google apps. It serves small and mid-sized businesses across industries on a subscription SaaS model. The company generates revenue through tiered per-user licensing and related services.
- Sales CRM
- Revenue
- $22.0M
- Employees
- 140
- Founded
- 2013
- Headquarters
- San Francisco, United States of America
What 16 Arbolus experts think of Copper CRM
Across the expert sample, NPS scores cluster between 5 and 8, indicating moderate to strong satisfaction with Copper CRM. Renewal intent is mostly positive, with only isolated instances of doubt or non-renewal, largely associated with smaller customers or those seeking advanced analytics or integrations. The majority of customers report consistent use beyond one year, embedding Copper in core sales and support workflows. Positive themes include ease of use, strong Google integration, and cost efficiency, while areas for improvement focus on reporting depth, workflow automation, and integrations with enterprise systems. Overall Customer Sentiment: Positive
Who reviewed Copper CRM
- C-Suite 88% (14)
- Director 12% (2)
Employer names and spend open in the full report, along with the other 13 customers.
Everything 16 customers told us about Copper CRM.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-25 Net Promoter Score, from 16 scored reviews- Promoters 0
- Passives 12
- Detractors 4
Cumulative NPS by month
+0 over 4 months- Dec 7
- Jan 7
- May 7
- Aug 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 26 across 6 companies.
Praised
- Expansion in Regulated Industries
- Greater AI & Automation Functionality
- Mid-market Displacement of Legacy CRMs
- Ease and Speed of Implementation
Criticised
- Reporting and Analytics Gaps
- Customization and Integration Limits
- Support Responsiveness Concerns
- Displacement by Enterprise CRMs
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 64% 11 answers
- 100% 2 answers
- 7.2/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Copper CRM customers
Report
More in Workplace & Productivity and Sales & CRM
Other companies in both categories with a customer report.
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