Johnson Controls
Johnson Controls is a global diversified technology and industrial company that provides building automation systems, HVAC equipment, fire detection and suppression, and security solutions for commercial, industrial, and institutional facilities. It serves customers such as office buildings, hospitals, schools, data centers, and industrial plants, generating revenue through the sale of equipment, software, and ongoing services and maintenance contracts. The company also offers energy efficiency and sustainability solutions, including building management systems and performance-based energy services.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Energy & Utilities Operations Software
- Revenue
- $26.0B
- Employees
- 105,000
- Founded
- 1885
- Headquarters
- Milwaukee, United States of America
What 66 Arbolus experts think of Johnson Controls
NPS distribution is strongly positive, with multiple experts rating 9–10 and only a small number at 4–6. Renewal intent is high among influencers and senior operations leaders, particularly in sectors demanding reliability and robust support. The majority of respondents are in the more than one-year implementation stage, indicating mature deployment and stable integration. Key expert feedback highlights reliability, broad product portfolio, and reduction of downtime and energy costs as positives, while costs, complexity, and integration challenges are noted negatives.Overall Customer Sentiment: Positive
Who reviewed Johnson Controls
- C-Suite 59% (39)
- Director 25% (17)
- Manager 16% (11)
Employer names and spend open in the full report, along with the other 63 customers.
Everything 66 customers told us about Johnson Controls.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
31 Net Promoter Score, from 66 scored reviews- Promoters 35
- Passives 17
- Detractors 14
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 31 across 1 companies.
Praised
- Stronger AI and Analytics Features
- Flexible and Easier Integrations
- Open Standards and Interoperability
- Comprehensive Product Integration
Criticised
- Pricing and Vendor Lock-in
- Open and Cloud-First Competitors
- Pace of Innovation and Integration Risks
- Complex Deployments
What customers say
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 92% 13 answers
- 67% 9 answers
- 20% 5 answers
- 8.5/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
Report
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