M-Files
M-Files is a document management and information management software company that provides a metadata-driven platform to organize, secure, and automate business content across repositories. Its solutions help mid-sized and large enterprises improve compliance, collaboration, and workflow efficiency by connecting documents and data from network folders, SharePoint, CRM, ERP, and other systems. The company generates revenue through subscription-based SaaS and on-premises licenses, plus related services and support sold via direct and partner channels.
- Document Management & E-signature
- Knowledge Management & Collaboration
- Workflow Automation
- Revenue
- $90.0M
- Employees
- 650
- Founded
- 2005
- Headquarters
- Tampere, Finland
What 22 Arbolus experts think of M-Files
NPS distribution shows a wide span, with a majority in the 6-10 range, indicating moderate to high satisfaction; extreme scores (3-4) comprise a small minority. Renewal intent is strong among high spenders and longer-tenured users, while some mid-tier and low spenders are unsure about renewal. More than 85% of customers are in the 'MoreThan1Year' implementation stage, supporting the theme of strong stickiness. Recurring themes in the data are solid product adoption and satisfaction in regulated industries, balanced by a minority of detractors with cost or initial implementation concerns.Overall Customer Sentiment: Positive
Who reviewed M-Files
- C-Suite 52% (11)
- Director 19% (4)
- Manager 29% (6)
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Sentiment
-4 Net Promoter Score, from 22 scored reviews- Promoters 7
- Passives 7
- Detractors 8
Cumulative NPS by month
-1 over 6 months- Feb 8
- Apr 8
- May 8
- Jun 7
- Jul 7
- Aug 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 9 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 57% 7 answers
- 67% 3 answers
- 0% 2 answers
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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