Spss
SPSS is a statistical software platform used by researchers, analysts, and organizations to manage data, run advanced statistical analyses, and generate reports. The product, now branded as IBM SPSS Statistics, supports tasks such as predictive modeling, survey analysis, and data mining across academia, government, and commercial sectors. Revenue is generated through software licenses, subscriptions, and related support services.
- Business Intelligence & Dashboards
- Data Warehousing & Lakes
- Revenue
- $80.0M
- Employees
- 300
- Founded
- 1968
- Headquarters
- Chicago Loop, United States of America
What 12 Arbolus experts think of Spss
NPS is generally strong: 4/8 respondents gave 8 or above and only one gave a very negative score (1). Renewal intent is high in 3 out of 4 responses where indicated, all among mid-spend accounts, while the sole high spender (insurance sector) is not renewing. Stickiness appears high, with 6/8 reporting use for more than one year. Churn risk is localized in highest spend accounts. Overall Customer Sentiment: Positive
Who reviewed Spss
- C-Suite 55% (7)
- Director 18% (2)
- Manager 27% (3)
Employer names and spend open once the report publishes.
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Sentiment
16 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 4
- Detractors 3
Cumulative NPS by month
+3 over 6 months- May 5
- Jun 6
- Jul 7
- Aug 7
- Sep 7
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 25 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 50% 2 answers
- 0% 2 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 3.5/10 Average score from customers not renewing
Top alternatives
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