GRANOLA
Granola develops an AI-powered meeting assistant that automatically records, transcribes, and summarizes calls for software teams, helping them capture decisions and action items without manual note-taking. The product integrates with common conferencing tools and collaboration platforms and is sold as a subscription SaaS offering to startups and technology companies.
- Product Analytics & Feedback
- Document & Vision AI
- Revenue
- $500.0K
- Employees
- 10
- Founded
- 2023
- Headquarters
- San Francisco, United States of America
What 201 Arbolus experts think of GRANOLA
NPS distribution shows a positive skew, with multiple experts awarding scores of 8–10 and citing high satisfaction, neutral to low churn risk, and strong word-of-mouth adoption. Renewal intent is robust, especially among teams integrating Granola into daily workflows. Most users are in early to mid-stage adoption, and satisfaction is linked to improved meeting productivity, simpler documentation, and reduced administrative friction.Key feedback themes are ease of use, high-quality AI summaries, clean integration, and bot-free operation; minor points of criticism center on integration depth, template flexibility, and limited automation for workflow handoffs.Overall Customer Sentiment: Positive
Who reviewed GRANOLA
- C-Suite 58% (117)
- Director 21% (42)
- Manager 22% (44)
Employer names and spend open in the full report, along with the other 198 customers.
Everything 201 customers told us about GRANOLA.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
45 Net Promoter Score, from 201 scored reviews- Promoters 109
- Passives 75
- Detractors 17
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 8
- Oct 8
Net Promoter Score across 12 reviews, accumulated up to each month. Category median 36 across 12 companies.
Praised
- Simple, Intuitive User Experience
- High-Quality AI Summaries and Structured Notes
- Bot-Free, Privacy-First Meeting Capture
- Workflow Automation and Integration Expansion
Criticised
- Customization and Template Flexibility
- Integration Gaps with CRM and Workflow Tools
- Manual Review Required for Technical or Dense Meetings
- AI Feature Commoditization
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 66% 29 answers
- 0% 4 answers
- 80% 5 answers
- 75% 4 answers
- 9/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by GRANOLA customers
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