Otter.Ai
Otter.ai (operated by AISense, Inc.) provides an AI-powered transcription and note-taking platform that automatically records, transcribes, and summarizes meetings, interviews, and lectures for business and education users, sold via subscriptions. Its software integrates with major conferencing tools and collaboration platforms to help teams capture, search, and share spoken content. Revenue is generated through individual, business, and enterprise SaaS plans.
- Document & Vision AI
- Product Analytics & Feedback
- Knowledge Management & Collaboration
- Revenue
- $25.0M
- Employees
- 180
- Founded
- 2016
- Headquarters
- Mountain View, United States of America
What 126 Arbolus experts think of Otter.Ai
NPS scores cluster between 7 and 10 among high-spend business users, with renewals driven by productivity gains and ease of use. Some respondents express neutrality or willingness to switch if integrated platform solutions reach feature parity. Themes include strong meeting capture, searchability, and value for distributed teams, but concerns about privacy, integration, and market commoditization are rising. Most users are in advanced adoption stages, with a minority in pilot or offboarding. Overall Customer Sentiment: Positive
Who reviewed Otter.Ai
- C-Suite 59% (74)
- Director 23% (29)
- Manager 18% (23)
Employer names and spend open in the full report, along with the other 123 customers.
Everything 126 customers told us about Otter.Ai.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
22 Net Promoter Score, from 126 scored reviews- Promoters 53
- Passives 48
- Detractors 25
Cumulative NPS by month
+0 over 6 months- Apr 8
- Jun 8
- Jul 8
- Aug 7
- Sep 8
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 40 across 8 companies.
Praised
- Seamless Productivity for Meeting-Heavy Teams
- Cross-Platform Integration
- Time Savings and Reliable Documentation
- Broader AI Capabilities and Automation
Criticised
- Native AI in Collaboration Platforms
- Commoditization by Open-Source and Platform AI
- Enterprise Cost Justification
- Bot-Based Participation Causes Friction
What customers say
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 38% 21 answers
- 75% 8 answers
- 100% 1 answer
- 0% 4 answers
- 8.9/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 6.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Otter.Ai customers
Report
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