Arbolus Intelligence

PERPLEXITY

perplexity.com · San Francisco, United States of America

Perplexity is an AI-powered search and answer engine that combines large language models with web search to provide cited, conversational responses to user queries. It serves consumers, professionals, and enterprises through web, mobile, and API-based products, generating revenue from premium subscriptions and business offerings. The company focuses on delivering fast, source-grounded answers rather than traditional link-based search results.

  • Generative AI Platforms
  • Document & Vision AI
Listed in
Revenue
$15.0M
Employees
120
Founded
2022
Headquarters
San Francisco, United States of America

What 44 Arbolus experts think of PERPLEXITY

NPS scores are overwhelmingly positive, with most ratings at 9 or 10 and only a few at 6–7. Renewal intent is mostly strong or positive among high spenders and influencers, especially those using the platform for over a year. Stickiness is high, as more than 70% of respondents are in the "More Than 1 Year" implementation stage. Main themes driving sentiment include speed, accurate citations, and structured outputs, with occasional concerns regarding niche source depth and integration. Overall Customer Sentiment: Positive

Who reviewed PERPLEXITY

Total customers 44 43 current · 1 former
Reviews growth +44 in six months
Seniority of respondents
  • C-Suite 41% (18)
  • Director 24% (11)
  • Manager 34% (15)
Not specified C-Suite NPS 9 Submitted Sep 2026
Generalist Generalist Not specified NPS 10 Submitted Jul 2026
Strategy Leader Not specified NPS 8 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 41 customers.

Everything 44 customers told us about PERPLEXITY.

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Sentiment

56 Net Promoter Score, from 44 scored reviews
  • Promoters 29
  • Passives 11
  • Detractors 4

Cumulative NPS by month

+0 over 4 months
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 56 across 3 companies.

Praised

  • Advanced AI Agents
  • Better Source Verification
  • Enterprise Integration
  • Real-Time, Actionable Insights

Criticised

  • Weak Enterprise Integration
  • Inconsistent Deep Research
  • Source Quality Varies
  • Next-Generation AI Search

What customers say

Real-Time, Actionable Insights
“I rely on Perplexity for real-time web search and strong summarization, which gives me actionable answers from credible sources—crucial for stakeholder presentations.”
Reduces Research Time
“Using Perplexity allows my team to complete competitor and market benchmarking in hours instead of days, thanks to its synthesized insights and direct citations.”
Fast, Source-Cited Answers
“I trust Perplexity because it is extremely fast at delivering accurate, verifiable, and reference-linked research, helping me make decisions with confidence.”

Renewal intent

Plan to renew 50%
  • Will renew 4
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 40% 5 answers
  • Director 100% 1 answer
  • Manager 100% 1 answer
  • Not specified 0% 1 answer
  • 9.3/10 Average score from customers who will renew
  • 8.3/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by PERPLEXITY customers

Report

Customer Report - Oct 2026 Oct 2026 44 + 7

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