Phantom Cyber (acquired by Splunk)
Phantom Cyber, acquired by Splunk in 2018, developed a security orchestration, automation, and response (SOAR) platform that integrated with security tools to automate incident response workflows for enterprise security operations teams. The company generated revenue through subscriptions and licenses to its software platform, along with related support and services, before being integrated into Splunk’s security product portfolio.
- Security Operations (SIEM/SOAR)
- Revenue
- $20.0M
- Employees
- 80
- Founded
- 2014
- Headquarters
- Palo Alto, United States of America
What 167 Arbolus experts think of Phantom Cyber (acquired by Splunk)
NPS scores are predominantly in the 8-10 range, especially from high-spend and long-term enterprise users. Renewal intent is strong among larger organizations, tied to automation and integration gains. Implementation is nearly always at the MoreThan1Year stage, with some pilot use in new adopters. Thematic strengths include automation depth, process standardization, and improved SOC efficiency. Weaknesses include administrative overhead, playbook maintenance burden, and complexity in dynamic threat scenarios. Overall Customer Sentiment: Positive
Who reviewed Phantom Cyber (acquired by Splunk)
- C-Suite 72% (120)
- Director 18% (30)
- Manager 10% (17)
Employer names and spend open in the full report, along with the other 164 customers.
Everything 167 customers told us about Phantom Cyber (acquired by Splunk).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 165 scored reviews- Promoters 60
- Passives 87
- Detractors 18
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 42 across 4 companies.
Praised
- AI-driven SOC Automation
- No-Code and Hyperautomation Integration
- Broadening Security-Tool Integrations
- Automation and Efficiency Gains
Criticised
- Technical Maintenance Overhead
- Playbook Development Burden
- Resource Constraints for Smaller Teams
- Integration Fragility
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 60% 45 answers
- 75% 12 answers
- 38% 8 answers
- 8.5/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 6.8/10 Average score from customers not renewing
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