Pindrop
Pindrop provides voice security and authentication solutions that analyze call audio, metadata, and device signals to detect fraud and verify callers for enterprises such as banks, insurers, and contact centers. Its cloud-based and on-premise products integrate with call center and IVR systems to reduce phone fraud losses, improve authentication accuracy, and streamline customer experience. The company generates revenue through software licensing, subscriptions, and related services to large enterprises and service providers.
- Fraud Detection & Prevention
- Security Operations (SIEM/SOAR)
- Revenue
- $80.0M
- Employees
- 450
- Founded
- 2011
- Headquarters
- Atlanta, United States of America
What 18 Arbolus experts think of Pindrop
The NPS distribution is positively skewed: 66% score 8 or higher, 22% score 7, and 12% score 6 or below. 75% of respondents reporting spend or intent are 'Yes' on renewal, with high spenders almost exclusively committed. Implementation longevity is notable, with 76% on platform more than 1 year. Key quantitative themes: high-stickiness among finance sector, clear clustering of high sentiment with high spend, and limited negative feedback. Overall Customer Sentiment: Positive
Who reviewed Pindrop
- C-Suite 56% (10)
- Director 28% (5)
- Manager 17% (3)
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Sentiment
38 Net Promoter Score, from 18 scored reviews- Promoters 9
- Passives 7
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 8
- Jun 8
- Oct 8
- Mar 8
- May 8
- Aug 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 30 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 63% 8 answers
- 100% 5 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Top alternatives
Most weighed by Pindrop customers
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For people who use Pindrop
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