Verint
Verint is a customer engagement and analytics software company that provides cloud-based and on-premise solutions for contact centers, customer experience, workforce management, and security intelligence to enterprises and government agencies. Its platform uses AI and analytics to capture, analyze, and act on customer interactions across channels, helping organizations improve service quality, efficiency, and compliance. Verint generates revenue through software licenses, SaaS subscriptions, and related maintenance and professional services.
- Customer Support & Help Desk
- Contact Center Software
- Product Analytics & Feedback
- Revenue
- $910.0M
- Employees
- 4,300
- Founded
- 1994
- Headquarters
- Melville, United States of America
What 47 Arbolus experts think of Verint
NPS scores are skewed positive with 35% promoters (NPS 9-10), 40% passive (NPS 7-8), and 25% detractors (NPS 0-6). High-spend Influencers and Users generally report high satisfaction and strong renewal intent, though some users express uncertainty or plan not to renew. Stickiness is high among established customers with over one year of use. The main positive themes are analytics, operational visibility, and workforce optimization. Key concerns include cost, implementation effort, and integration challenges. Overall Customer Sentiment: Positive
Who reviewed Verint
- C-Suite 53% (25)
- Director 38% (18)
- Manager 9% (4)
Employer names and spend open in the full report, along with the other 44 customers.
Everything 47 customers told us about Verint.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-6 Net Promoter Score, from 47 scored reviews- Promoters 10
- Passives 24
- Detractors 13
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 7
- May 7
- Jun 7
- Aug 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 24 across 4 companies.
Praised
- Deeper Workflow Integration
- Increased Investment with Measurable Value
- AI and Automation Advancements
- Operational Analytics and Visibility
Criticised
- Competing AI Technology
- Vendor Support and Innovation Pace
- Overlapping Platform Functionality
- Cost Sensitivity and Economic Value
What customers say
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 60% 20 answers
- 50% 14 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 4.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Verint customers
Report
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