Genetec
Genetec is a security technology company that develops unified physical security software and appliances, including video surveillance, access control, and license plate recognition systems, for enterprises, public sector, transportation, and critical infrastructure customers. Its flagship platform, Security Center, integrates multiple security and operational systems into a single interface, sold through channel partners and direct enterprise engagements. The company generates revenue from software licenses, hardware, and associated maintenance and professional services.
- Security Operations (SIEM/SOAR)
- IoT & Edge Platforms
- Observability & Monitoring
- Revenue
- $550.0M
- Employees
- 2,000
- Founded
- 1997
- Headquarters
- Canada
What 23 Arbolus experts think of Genetec
The NPS distribution is highly positive, with 11 out of 20 promoters (NPS 9-10), 3 passives (NPS 7-8), and only 3 detractors (NPS 0-6). Renewal intent is very strong: among disclosed respondents, over 80% of those who answered are committed to renewal, notably most high-value customers. Stickiness is reinforced, with over 80% fully implemented for more than one year and only minor churn risk flagged among lower NPS users. The main theme is lasting satisfaction, especially among high spend and influencer clients.Overall Customer Sentiment: Positive
Who reviewed Genetec
- C-Suite 68% (16)
- Director 18% (4)
- Manager 14% (3)
Employer names and spend open once the report publishes.
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Sentiment
60 Net Promoter Score, from 23 scored reviews- Promoters 16
- Passives 5
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Apr 8
- May 8
- Jul 8
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 27 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 76%Plan to renew, by seniority
- 82% 11 answers
- 67% 3 answers
- 50% 2 answers
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
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