Global Relay
Global Relay provides cloud-based electronic message archiving, surveillance, and e-discovery solutions that help financial services firms and other regulated organizations capture, store, and supervise communications for compliance and legal purposes. Its platform ingests data from email, collaboration tools, mobile messaging, and other channels, and offers search, supervision, and analytics capabilities for compliance, legal, and IT teams. The company generates revenue through subscriptions and related services for its hosted compliance and archiving solutions.
- Data Governance & Cataloging
- Document Management & E-signature
- Security Operations (SIEM/SOAR)
- Revenue
- $250.0M
- Employees
- 1,200
- Founded
- 1999
- Headquarters
- Vancouver, Canada
What 28 Arbolus experts think of Global Relay
NPS scores range from 2 to 10, with the majority scoring in the 7–10 range. Renewal intent is generally positive among long-term and high-spend clients, but some uncertainty exists among pilot and offboarding customers. Stickiness is high, with most implementations lasting over one year; however, pilot and offboarding stages show early stage or dissatisfaction risk. Key feedback themes include high reliability, easy archiving and retrieval, competitive pricing, but also interface age, cost concerns, and gaps in new AI capabilities or trade surveillance integration. Overall Customer Sentiment: Positive
Who reviewed Global Relay
- C-Suite 61% (17)
- Director 36% (10)
- Manager 4% (1)
Employer names and spend open in the full report, along with the other 25 customers.
Everything 28 customers told us about Global Relay.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
32 Net Promoter Score, from 28 scored reviews- Promoters 12
- Passives 13
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jan 8
- Feb 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 16 across 5 companies.
Praised
- Excellent Reliability and Peace of Mind
- Powerful Lexicon Search and Ease of Use
- Compliance and Data Retention Leader
- Bundling and Cost Flexibility
Criticised
- Steep Learning Curve and High Cost
- Limited Trade Surveillance and Integration
- Interface and Consolidation Limitations
- Cost as a Switch Driver
What customers say
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 50% 14 answers
- 63% 8 answers
- 0% 1 answer
- 8.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Global Relay customers
Report
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