Proofpoint
Proofpoint is a cybersecurity company that provides cloud-based email security, threat protection, data loss prevention, and security awareness training solutions to enterprises, government agencies, and other organizations. Its platform helps customers detect and block advanced threats such as phishing, malware, and business email compromise, while protecting sensitive data and educating end users about security risks. The company generates revenue primarily through subscriptions to its SaaS security products and related services.
- Network & Cloud Security
- Security Operations (SIEM/SOAR)
- Cybersecurity Services
- Revenue
- $1.2B
- Employees
- 4,500
- Founded
- 2002
- Headquarters
- Austin, United States of America
What 81 Arbolus experts think of Proofpoint
NPS scores reflect a generally positive customer base, with the majority of respondents scoring 7–10 and frequent renewal intent, particularly among IT decision makers in high-spend segments. Stickiness is high, as most customers report multi-year adoption and significant integration into workflows. Key qualitative themes driving sentiment include strong detection efficacy, automation benefits that reduce analyst effort, and ongoing product innovation. Areas of dissatisfaction relate to cost (especially for smaller organizations) and the need for add-ons for advanced functionality, as well as integration and transparency concerns. The overall customer sentiment is:Positive
Who reviewed Proofpoint
- C-Suite 80% (65)
- Director 12% (10)
- Manager 8% (6)
Employer names and spend open in the full report, along with the other 78 customers.
Everything 81 customers told us about Proofpoint.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 81 scored reviews- Promoters 29
- Passives 36
- Detractors 16
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 7
- Oct 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 36 across 9 companies.
Praised
- Automation Reduces Overhead
- Superior Threat Prevention
- Human Risk Management
- Enhanced DLP with Tessian Acquisition
Criticised
- Ecosystem Consolidation
- Migration Barriers
- Competition from AI-Native Platforms
- Total Cost of Ownership
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 57% 53 answers
- 80% 10 answers
- 75% 4 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Proofpoint customers
Report
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