Prove Identity
Prove Identity is a digital identity and authentication company that provides phone-centric identity verification, fraud prevention, and secure customer onboarding solutions for enterprises in financial services, telecommunications, e-commerce, and other regulated industries. Its platform uses mobile, phone, and behavioral signals to verify identities, reduce friction in account opening and login flows, and mitigate fraud across digital channels. The company generates revenue through subscription and usage-based fees for its cloud-based APIs and identity services sold to large enterprises and financial institutions.
- Fraud Detection & Prevention
- Identity & Access Management
- Revenue
- $120.0M
- Employees
- 450
- Founded
- 2008
- Headquarters
- New York City, United States of America
What 9 Arbolus experts think of Prove Identity
NPS distribution is strong, with 57% of experts reporting NPS of 9 or higher, 29% scoring 7–8, and 14% at 7. Renewal intent aligns closely with higher NPS scores and longer implementation stages—80% of multi-year users plan to renew, while pilot/early-stage users and low spenders are less committed (multiple 'Not Sure' responses). Uptake and stickiness are more robust among users with established, large-scale deployments, and sentiment improves with increased adoption length. The most common themes are satisfaction with solution robustness and positive perceived business impact among high spenders.Overall Customer Sentiment: Positive
Who reviewed Prove Identity
- C-Suite 67% (6)
- Director 22% (2)
- Manager 11% (1)
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Sentiment
44 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 5
- Detractors 0
Cumulative NPS by month
-1 over 6 months- May 9
- Jul 9
- Jan 9
- Mar 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 48 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
Top alternatives
Most weighed by Prove Identity customers
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
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