Barracuda
Barracuda Networks is a cybersecurity and data protection company that provides email security, network and application security, and data backup solutions for businesses and public sector organizations. It sells hardware appliances, cloud-based services, and software subscriptions primarily through channel partners and direct sales to protect customers from threats such as ransomware, phishing, and data loss. Its offerings are used by mid-market and enterprise customers to secure hybrid and cloud environments across Microsoft 365, public cloud, and on‑premises infrastructure.
- Network & Cloud Security
- Application & Code Security
- Cybersecurity Services
- Revenue
- $550.0M
- Employees
- 2,000
- Founded
- 2003
- Headquarters
- Campbell, United States of America
What 36 Arbolus experts think of Barracuda
NPS responses are split, with 43% scoring 8+, 29% between 6-7, and 28% at or below 6. Renewal intent is positive among mid/high spend and long-tenured customers but there is notable churn risk among those in the OffBoarding stage and lower spend brackets. Stickiness is strongest for organizations with critical email protection and Microsoft 365 backup requirements. Expert feedback highlights ease of management, email protection, and centralized visibility as key strengths, while configuration complexity and cost are recurring concerns.Overall Customer Sentiment: Neutral
Who reviewed Barracuda
- C-Suite 75% (27)
- Director 14% (5)
- Manager 11% (4)
Employer names and spend open in the full report, along with the other 33 customers.
Everything 36 customers told us about Barracuda.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-2 Net Promoter Score, from 36 scored reviews- Promoters 10
- Passives 15
- Detractors 11
Cumulative NPS by month
+0 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 28 across 6 companies.
Praised
- Greater Integration with Cloud Platforms
- Simplified Management and Automation
- AI-Driven Threat Detection and Response
- Resilience Against Email Outages and Threats
Criticised
- Competition from Native Microsoft Security
- Best-of-Breed Alternative Appeal
- Escalating Cost and Complexity
- Manual Work and Time-Consuming Troubleshooting
What customers say
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 45% 20 answers
- 40% 5 answers
- 50% 2 answers
- 8.1/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Barracuda customers
Report
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