BENCHMARK GENSUITE
Benchmark Gensuite provides cloud-based environmental, health and safety (EHS), sustainability, and ESG management software that helps enterprises track compliance, risk, and performance across operations. Its platform offers modules for incident management, audits, environmental reporting, and ESG data management, serving industrial, manufacturing, and global corporate customers on a subscription basis. The company also provides implementation, configuration, and support services around its software.
- EHS & Sustainability Software
- Business Intelligence & Dashboards
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 1997
- Headquarters
- Cincinnati, United States of America
What 44 Arbolus experts think of BENCHMARK GENSUITE
NPS scores cluster around 6–8, with outliers ranging from as low as 1 to 10. High-value customers often report higher NPS and renewal confidence, driven by strong references, broad functionality, and audit trail capabilities. Renewal patterns show positive intent among large-scale organizations, while users encountering complexity or administration issues are less certain about continued adoption. Stickiness correlates with implementation maturity; customers at ‘MoreThan1Year’ or later stages exhibit higher loyalty. Key qualitative themes highlight platform flexibility, compliance support, and reliable vendor engagement, offset by calls for deeper automation and simpler workflows.Overall Customer Sentiment: Moderately Positive
Who reviewed BENCHMARK GENSUITE
- C-Suite 70% (31)
- Director 16% (7)
- Manager 14% (6)
Employer names and spend open in the full report, along with the other 41 customers.
Everything 44 customers told us about BENCHMARK GENSUITE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-15 Net Promoter Score, from 44 scored reviews- Promoters 9
- Passives 19
- Detractors 16
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 7
- May 7
- Jun 7
- Aug 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 8 across 4 companies.
Praised
- Robust References and Customization
- Comprehensive Report Generation
- Centralized Data and Task Management
- Embed Deeper AI Automation
Criticised
- Price Sensitivity and Value for Money
- User Fatigue from Manual Administration
- Switching to AI-Driven Alternatives
- Limited AI-Driven Insights
What customers say
Renewal intent
Plan to renew 46%Plan to renew, by seniority
- 44% 16 answers
- 40% 5 answers
- 67% 3 answers
- 8.3/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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