Bitdefender
Bitdefender is a global cybersecurity company that develops and sells endpoint protection, network security, and threat intelligence solutions for consumers, businesses, and service providers. Its products include antivirus and endpoint security suites, extended detection and response (XDR), and cloud and network security platforms delivered via subscriptions and licenses. The company also provides managed detection and response and OEM security technologies to technology partners and enterprises worldwide.
- Endpoint & Device Security
- Network & Cloud Security
- Security Operations (SIEM/SOAR)
- Revenue
- $320.0M
- Employees
- 2,200
- Founded
- 2001
- Headquarters
- Bucharest, Romania
What 75 Arbolus experts think of Bitdefender
NPS scores are generally high, with over 60% of respondents rating Bitdefender at 8 or above. Renewal intent is strong, with most high spenders and influencers indicating a willingness to continue. Stickiness is also high, as the majority have been using the solution for over a year. Key themes from expert feedback include strong protection, reliability, minimal maintenance, and robust background automation. Some concerns are raised around cost and potentially unnecessary features.Overall Customer Sentiment: Positive
Who reviewed Bitdefender
- C-Suite 70% (53)
- Director 16% (12)
- Manager 14% (11)
Employer names and spend open in the full report, along with the other 72 customers.
Everything 75 customers told us about Bitdefender.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
22 Net Promoter Score, from 75 scored reviews- Promoters 29
- Passives 34
- Detractors 12
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 7
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 26 across 10 companies.
Praised
- Streamlining Feature Sets
- Performance and Resource Efficiency Focus
- AI-Driven Improvement
- Effective Threat Detection
Criticised
- Superior Competitor Security
- Overlapping Solutions Causing Churn
- Cost Sensitivity
- Cost Can Be a Barrier
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 60% 35 answers
- 75% 8 answers
- 57% 7 answers
- 100% 2 answers
- 8.4/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Bitdefender customers
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