BitGo

bitgo.com · Palo Alto, United States of America

BitGo is a digital asset trust and security company that provides institutional-grade custody, wallet infrastructure, and settlement services for cryptocurrencies. It serves institutional investors, exchanges, fintechs, and enterprises that need secure storage, trading, and compliance solutions for digital assets, generating revenue through custody fees, transaction fees, and related financial services. BitGo also offers infrastructure APIs and white-label solutions that enable clients to build and operate crypto products on top of its platform.

Payment Processing
Embedded Finance & Banking-as-a-Service

Listed in

Revenue: $90.0M
Employees: 450
Founded: 2013
Headquarters: Palo Alto, United States of America

What 40 Arbolus experts think of BitGo

Customer sentiment is positive: NPS is 45, with 75% of customers reporting renewal intent among those who provided it; long-term adoption is common, driven chiefly by confidence in custody security and institutional controls.

Who reviewed BitGo

Total customers 40 35 current · 5 former

Reviews growth +24 in six months

Seniority of respondents

C-Suite 56% (22)
Director 31% (12)
Manager 13% (5)

Product Leader Director NPS 9 Submitted Mar 2026

Revenue Leader C-Suite NPS 9 Submitted Jul 2026

Product Leader C-Suite NPS 7 Submitted Mar 2026

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Sentiment

42 Net Promoter Score, from 40 scored reviews

Promoters 18
Passives 21
Detractors 1

Cumulative NPS by month

+0 over 6 months

Apr 8
May 8
Jun 8
Jul 8
Aug 8
Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 42 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 79%

Will renew 11
Undecided 3
Not renewing 0

Plan to renew, by seniority

C-Suite 83% 6 answers
Director 83% 6 answers
Manager 0% 1 answer
Not specified 100% 1 answer

8.5/10 Average score from customers who will renew
7.7/10 Average score from undecided customers

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