Bitwarden
Bitwarden is an open-source password management company that provides secure credential storage, password generation, and secrets management for individuals, businesses, and enterprises. Its products include cloud-hosted and self-hosted password vaults, SSO and directory integrations, and enterprise administration tools sold via subscription. Bitwarden serves consumers, SMBs, and large organizations seeking to improve security and credential management across users and applications.
- Identity & Access Management
- Revenue
- $35.0M
- Employees
- 220
- Founded
- 2016
- Headquarters
- San Diego, United States of America
What 19 Arbolus experts think of Bitwarden
NPS scores are distributed in the 6–10 range, with a majority of respondents (71%) giving 9 or 10. Renewal intent is strong among those who responded (89% Yes), predominantly from Influencer personas. Stickiness is high, with 82% implemented for more than 1 year. Key themes from the data are high satisfaction, strong intent to renew, and broad adoption across various industries.Overall Customer Sentiment: Positive
Who reviewed Bitwarden
- C-Suite 67% (13)
- Director 28% (5)
- Manager 6% (1)
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Sentiment
73 Net Promoter Score, from 19 scored reviews- Promoters 15
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 73 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 82%Plan to renew, by seniority
- 83% 6 answers
- 75% 4 answers
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
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