BLACKCLOAK
BlackCloak provides cybersecurity and privacy protection services for high-net-worth individuals, executives, and their families, offering concierge-style monitoring, threat detection, and incident response across personal devices, home networks, and online accounts. The company sells its services directly to individuals and through enterprise programs that extend executive protection beyond the corporate perimeter.
- Cybersecurity Services
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2018
- Headquarters
- Orlando, United States of America
What 9 Arbolus experts think of BLACKCLOAK
The NPS scores range from 5 to 10, with most responses falling in the 7–9 range, indicating moderate to strong satisfaction among users and influencers. A minority report renewal intent as 'Not Sure', with most confirming ongoing usage beyond one year. Stickiness is high, with a majority indicating implementation stages of over one year. Key sentiment themes include continued engagement and satisfaction among those with higher spend levels and longer tenure.Overall Customer Sentiment: Positive
Who reviewed BLACKCLOAK
- C-Suite 89% (8)
- Director 11% (1)
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Sentiment
11 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 4
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 33% 3 answers
- 0% 1 answer
- 7/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
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