BLACKPOINT
Blackpoint Cyber provides managed detection and response cybersecurity services that monitor, detect, and respond to threats across endpoints, networks, and cloud environments for MSPs and mid-market organizations. The company combines its own security operations platform with a 24/7 SOC to deliver threat hunting, incident response, and compliance-focused protection on a subscription basis. It primarily serves managed service providers and their end customers across various industries.
- Cybersecurity Services
- Security Operations (SIEM/SOAR)
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2014
- Headquarters
- Fulton, United States of America
What 7 Arbolus experts think of BLACKPOINT
NPS ratings are generally high with most respondents scoring 8, 9, or 10, indicating a strong positive sentiment; one respondent provided a more neutral score of 5. Renewal intent is mixed: two customers indicated intent to renew, while three expressed uncertainty, often tied to implementation phase or spend level. Stickiness is high for most users, with more than 70% reporting usage beyond one year. Key themes from the data include sustained satisfaction among long-term users and cautious outlooks during pilot implementations or when spend is particularly high.Overall Customer Sentiment: Positive
Who reviewed BLACKPOINT
- C-Suite 83% (6)
- Manager 17% (1)
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Sentiment
57 Net Promoter Score, from 7 scored reviews- Promoters 5
- Passives 1
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Aug 9
- Dec 9
- Mar 10
- Apr 9
- Jun 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 54 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
Top alternatives
Most weighed by BLACKPOINT customers
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
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