Huntress
Huntress is a cybersecurity company that provides managed detection and response (MDR) and threat hunting services focused on small and mid-sized businesses, primarily delivered through managed service providers (MSPs). Its platform combines endpoint agents, behavioral analytics, and a 24/7 security operations team to detect, investigate, and remediate threats that bypass traditional antivirus and perimeter defenses. The company generates revenue through subscription-based SaaS and managed security service contracts.
- Cybersecurity Services
- Endpoint & Device Security
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 2015
- Headquarters
- Fulton, United States of America
What 29 Arbolus experts think of Huntress
NPS scores are high (average >8), with majority of experts rating 9 or 10, indicating strong advocacy. Renewal intent is also high: most respondents intend to renew, though some high-spend organizations are 'not sure' or offboarding. Implementation is mature, with most users in the 'more than 1 year' stage, while a minority are in pilot or offboarding. The main feedback themes are: significant efficiency gains from automation, user-friendly interfaces, price effectiveness, yet some concern regarding specialization gaps, legacy support, and feature depth.Overall Customer Sentiment: Positive
Who reviewed Huntress
- C-Suite 79% (23)
- Director 17% (5)
- Manager 3% (1)
Employer names and spend open in the full report, along with the other 26 customers.
Everything 29 customers told us about Huntress.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
39 Net Promoter Score, from 28 scored reviews- Promoters 16
- Passives 7
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 30 across 7 companies.
Praised
- SOC Automation
- Support and Customer Service
- Ease of Use and Fast Adoption
- Expansion to Cloud and Heterogeneous Environments
Criticised
- Cloud-Native and ARM Coverage
- Granularity Limitations
- Feature Specialization Gaps
- AI-Driven Substitution Risk
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 71% 17 answers
- 75% 4 answers
- 8.7/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by Huntress customers
Report
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