iC Consult
iC Consult is an IT consulting and managed services provider specializing in identity and access management (IAM) solutions for large enterprises. The company designs, implements, and operates IAM architectures using leading vendor platforms and its own tools to secure digital identities across on‑premise and cloud environments. It generates revenue through professional services, system integration projects, and ongoing managed services and support contracts.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Identity & Access Management
- Revenue
- $180.0M
- Employees
- 900
- Founded
- 1997
- Headquarters
- Munich, Germany
What 15 Arbolus experts think of iC Consult
Customer sentiment toward iC Consult is predominantly positive, with NPS scores in the 7-9 range from most respondents and strong intent to renew among users with more than one year of engagement. The key themes highlighted include reliable delivery, domain-specific expertise, measurable compliance improvements, and responsive support. Concerns or hesitations are primarily related to automation depth and cloud-native/SaaS integration, but these have not outweighed the overall positive perception. Stickiness is reinforced by the criticality of deployments in regulated industries and multi-year contracts.Overall Customer Sentiment: Positive
Who reviewed iC Consult
- C-Suite 67% (10)
- Director 33% (5)
Employer names and spend open in the full report, along with the other 12 customers.
Everything 15 customers told us about iC Consult.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 15 scored reviews- Promoters 5
- Passives 8
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Sep 8
- Nov 7
- Jan 8
- Feb 8
- Jun 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 20 across 5 companies.
Praised
- AI-Driven Analytics Enhancement
- Scalability Through Flexible Resourcing
- Cloud-Native Application Support
- Compliance-Ready and Sector-Focused
Criticised
- Scalability During Peak Demands
- Limited Depth of Automation
- Needs Enhanced Cloud/SaaS Integration
- Churn if SLA or Automation Slips
What customers say
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 63% 8 answers
- 100% 3 answers
- 8.1/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by iC Consult customers
Report
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
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