Identity Automation
Identity Automation provides identity and access management software and services, with a focus on K–12 education and public sector organizations, helping them securely manage user identities, authentication, and access to applications and systems. Its platform includes single sign-on, multi-factor authentication, lifecycle management, and governance capabilities sold on a subscription and services basis.
- Identity & Access Management
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 2004
- Headquarters
- Houston, United States of America
What 11 Arbolus experts think of Identity Automation
NPS scores are notably high, with 73% scoring 8 or above and 21% giving perfect 10s. 75% of responses indicate strong renewal intent, concentrated among higher spenders and influencers. Stickiness is evidenced by 50%+ of customers in the more than one year stage; pilots are primarily conducted by prospective lower spend clients. Key themes include recognized value and a positive, stable customer relationship.Overall Customer Sentiment: Positive
Who reviewed Identity Automation
- C-Suite 45% (5)
- Director 45% (5)
- Manager 9% (1)
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Sentiment
54 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 5
- Detractors 0
Cumulative NPS by month
+1 over 3 months- Dec 8
- May 9
- Jul 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 44 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 50% 4 answers
- 50% 4 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
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