IDfy
IDfy is an identity verification and fraud detection platform that helps businesses onboard and authenticate customers, employees, and partners using document verification, background checks, and risk scoring. It serves banks, fintechs, gig platforms, and enterprises that need to comply with KYC and AML regulations and reduce fraud in digital journeys. The company generates revenue through subscription and usage-based fees for its API-driven verification and risk management services.
- Fraud Detection & Prevention
- Identity & Access Management
- Revenue
- $12.0M
- Employees
- 350
- Founded
- 2011
- Headquarters
- Mumbai, India
What 29 Arbolus experts think of IDfy
Based on the data, 65% of experts provide high NPS scores (8–10) and strong renewal intent is noted among most high spenders and long-term adopters. Stickiness is evident with the majority reporting adoption beyond one year. Core themes driving positive sentiment are workflow efficiency, regulatory compliance, and strong fraud prevention. Negative feedback focuses on occasional downtimes, liveness check failures, premium pricing, and areas for enhanced AI in fraud detection. Divergence exists where some newer users or lower spenders cite possible churn or dissatisfaction, often due to technical issues or unmet advanced needs.Overall Customer Sentiment: Positive
Who reviewed IDfy
- C-Suite 68% (20)
- Director 25% (7)
- Manager 7% (2)
Employer names and spend open in the full report, along with the other 26 customers.
Everything 29 customers told us about IDfy.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
10 Net Promoter Score, from 29 scored reviews- Promoters 10
- Passives 12
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 39 across 5 companies.
Praised
- Continuous Risk Monitoring
- Proactive Fraud Prevention with AI
- Enhanced Global Compliance and Cloud-Native Solutions
- Regulatory Compliance and Versatile Features
Criticised
- Competitor Advantage with Advanced Features
- Downtime Impacts Business Continuity
- AI-Enabled Document Forgery Threats
- Global Scalability and Predictive AI Gaps
What customers say
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 65% 17 answers
- 60% 5 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 5.8/10 Average score from customers not renewing
Top alternatives
Most weighed by IDfy customers
Report
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
For people who use IDfy
Do you use IDfy at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 29 customers of IDfy have already contributed
Takes a few minutes. Your identity stays anonymous.