Immersive Labs
Immersive Labs provides a cyber workforce resilience platform that uses hands-on labs, simulations, and assessments to measure and improve the cyber skills, decision-making, and readiness of employees, technical teams, and executives. The company sells its SaaS platform primarily to enterprises and government organizations to help them continuously train staff and test incident response capabilities. Revenue is generated through subscription licensing and related services.
- Cybersecurity Services
- Learning Management
- Workflow Automation
- Revenue
- $45.0M
- Employees
- 350
- Founded
- 2017
- Headquarters
- Bristol, United Kingdom
What 15 Arbolus experts think of Immersive Labs
NPS scores cluster tightly around 7–9, indicating overall positive but not exceptional customer enthusiasm. Approximately 70% of experts signal likely or positive renewal intent, with the remainder expressing uncertainty, typically tied to early implementation or evolving requirements. Stickiness is highest among those with more than a year of platform experience and larger, compliance-driven budgets. Key expert themes highlight the value of hands-on, practical training and skills tracking; however, gaps in workflow automation, integration, and personalization temper full endorsement.Overall Customer Sentiment: Positive
Who reviewed Immersive Labs
- C-Suite 47% (7)
- Director 53% (8)
Employer names and spend open in the full report, along with the other 12 customers.
Everything 15 customers told us about Immersive Labs.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
13 Net Promoter Score, from 15 scored reviews- Promoters 2
- Passives 13
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Jul 8
- Dec 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 16 across 3 companies.
Praised
- Deeper Scenario Coverage and Automation
- Expansion Across More Security Teams
- Personalized Training Paths and Content Freshness
- Focused Skills Development and Assessment
Criticised
- Content Customization and Relevance Gaps
- Limited Deep Workflow Integration
- Analytics and Real-Time Readiness Gaps
- Switching to Vendors with Operational Workflow Integration
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 33% 6 answers
- 43% 7 answers
- 8.2/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Immersive Labs customers
Report
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