Arbolus Intelligence

Incode Technologies

incode.com · San Francisco, United States of America

Incode Technologies is an identity verification and authentication platform that uses AI and biometrics to help enterprises onboard, verify, and authenticate users digitally. It serves banks, fintechs, governments, hospitality, and other regulated or high-risk sectors with tools for KYC, fraud prevention, and secure access. The company generates revenue through subscription and usage-based fees for its cloud-based identity orchestration and verification services.

  • Fraud Detection & Prevention
  • Identity & Access Management
Listed in
Revenue
$70.0M
Employees
450
Founded
2015
Headquarters
San Francisco, United States of America

What 15 Arbolus experts think of Incode Technologies

NPS scores are highly positive, with 67% promoters (NPS 9-10), 25% passives (NPS 7-8), and 8% detractors (NPS 0-6). Renewal intent is also robust: 85% confirm renewal, 8% are not sure, and 8% do not intend to renew. Stickiness is strong, with over 90% of customers in the more than one year implementation phase and affirming continued dependence on the platform. Expert feedback underscores mission-critical reliance, operational efficiency, and best-in-class security as core drivers. The one negative sentiment is isolated to an offboarding customer citing customization and support issues.Overall Customer Sentiment: Positive

Who reviewed Incode Technologies

Total customers 15 13 current · 2 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 80% (12)
  • Director 13% (2)
  • Manager 7% (1)
Operations Manager C-Suite NPS 10 Will renew Submitted Jul 2026
Security Executive C-Suite NPS 10 Will renew Submitted Nov 2025
Operations Manager C-Suite NPS 3 Not renewing Submitted Jul 2026

Employer names and spend open in the full report, along with the other 12 customers.

Everything 15 customers told us about Incode Technologies.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

26 Net Promoter Score, from 15 scored reviews
  • Promoters 5
  • Passives 9
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Nov 8
  • Dec 8
  • May 8
  • Jun 8
  • Jul 8
  • Sep 8

Net Promoter Score across 7 reviews, accumulated up to each month. Category median 39 across 7 companies.

Praised

  • Expand Regional Compliance Coverage
  • Enhance API Customization
  • Localization and Support Strengthening
  • Superior User Experience

Criticised

  • Support Responsiveness During Peaks
  • Limited API Flexibility for Complex Workflows
  • Lack of Customization for Local Needs
  • Switching Driven by Integration Needs

What customers say

Superior User Experience
“The seamless user experience and speed of onboarding set Incode apart, delivering a much faster and more reliable identity verification than what we used before.”
Operational Efficiency and Fraud Reduction
“Incode Technologies saved us significant time and reduced fraud, with facial recognition accuracy and smooth onboarding driving stronger compliance and efficiency.”
Compliance and Security Leadership
“Incode’s compliance framework and strong biometrics are mission-critical for our KYC and account activation, directly supporting operational and regulatory priorities.”

Renewal intent

Plan to renew 85%
  • Will renew 11
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 80% 10 answers
  • Director 100% 2 answers
  • Manager 100% 1 answer
  • 8.4/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 3/10 Average score from customers not renewing

Top alternatives

Most weighed by Incode Technologies customers

Report

Customer Report - Sep 2026 Sep 2026 15 + 0

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