Infinigate Group
Infinigate Group is a value-added distributor specializing in cybersecurity solutions, providing vendors and channel partners with sales, technical enablement, and support services across Europe, the Middle East, and Africa. The company distributes network security, cloud security, and secure connectivity products to resellers, systems integrators, and service providers, generating revenue through product distribution margins and associated professional services. It focuses on helping vendors scale their indirect go-to-market and helping partners design, sell, and implement security solutions for end customers.
- Cybersecurity Services
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $2.5B
- Employees
- 1,250
- Founded
- 1996
- Headquarters
- Rotkreuz, Switzerland
What 7 Arbolus experts think of Infinigate Group
NPS distribution ranges from 5 to 10, with two respondents at the highest satisfaction (NPS 10, 9) and two at the lowest (NPS 5). Renewal intent is split, with ~57% responding Yes, ~43% Not Sure. Stickiness patterns align higher renewal intent with relationships less than 1 year or firmly established over several years, but some high spenders with long tenures still exhibit uncertainty. Overall, while sentiment is generally positive, there are clear pockets of caution among high-value accounts.Overall Customer Sentiment: Neutral
Who reviewed Infinigate Group
- C-Suite 71% (5)
- Director 14% (1)
- Manager 14% (1)
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Sentiment
-14 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 4
- Detractors 2
Cumulative NPS by month
-2 over 5 months- Oct 9
- Nov 8
- Mar 7
- Jun 7
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 14 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 4 answers
- 100% 1 answer
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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