SoftwareONE
SoftwareONE is a global provider of end-to-end software and cloud technology solutions, helping enterprises manage and optimize their software licensing, cloud spend, and digital transformation initiatives. It offers advisory, procurement, implementation, and managed services across major software vendors and cloud platforms, generating revenue through consulting fees, managed services contracts, and resale of software and cloud subscriptions. The company serves mid-market and large enterprises across multiple industries worldwide.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $1.2B
- Employees
- 9,500
- Founded
- 2000
- Headquarters
- Stans, Switzerland
What 14 Arbolus experts think of SoftwareONE
NPS scores are distributed as follows: 9% Promoter (NPS 10), 55% Passive (NPS 7–9), 36% Detractor (NPS 0–6). Renewal intent is mixed with 33% Yes, 22% No, and 45% Not Sure. Stickiness, as reflected by implementation stage, is weighted towards more than 1 year (55%), with the rest in pilot or less than a year. Key themes include moderate user satisfaction, reasonable long-term adoption, but notable churn risk and uncertainty regarding renewal.Overall Customer Sentiment: Neutral
Who reviewed SoftwareONE
- C-Suite 64% (9)
- Director 36% (5)
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Sentiment
14 Net Promoter Score, from 14 scored reviews- Promoters 4
- Passives 8
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Oct 8
- Nov 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 0 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 44% 9 answers
- 60% 5 answers
- 8.6/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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For people who use SoftwareONE
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