Imprivata

imprivata.com · Waltham, United States of America

Imprivata is a healthcare-focused digital identity and access management company that provides software and cloud solutions to secure access to clinical systems, applications, and patient data. Its platform supports single sign-on, multifactor authentication, identity governance, and secure communications for hospitals, clinics, and other regulated organizations. Imprivata generates revenue through licensing, subscriptions, and related professional services to healthcare providers and enterprises with stringent security and compliance requirements.

Identity & Access Management
Security Operations (SIEM/SOAR)

Listed in

Revenue: $250.0M
Employees: 900
Founded: 2002
Headquarters: Waltham, United States of America

What 25 Arbolus experts think of Imprivata

Imprivata receives generally high NPS scores from most IT and clinical leaders, with values clustering around the 8–10 range, indicating strong loyalty in established health systems. Renewal intent is mostly positive among long-term customers, particularly those with mature deployments, though a notable subset expresses uncertainty or plans to switch due to perceived maintenance burdens and integration gaps. Stickiness is strong for organizations in production for over a year, with pilots showing higher attrition rates and switching intentions. Key feedback themes emphasize ease of use, authentication reliability, and workflow improvement for clinicians, balanced by concerns about hardware upkeep and scalability. Overall customer sentiment: Positive.