Okta, Inc.
Okta, Inc. provides cloud-based identity and access management software that enables organizations to securely authenticate and manage users’ access to applications, APIs, and devices. Its platform serves enterprises, governments, and SMBs across industries, offering single sign-on, multi-factor authentication, lifecycle management, and related security capabilities on a subscription basis. Okta generates revenue primarily through recurring SaaS subscriptions and related professional services.
- Identity & Access Management
- Application & Code Security
- Security Operations (SIEM/SOAR)
- Revenue
- $2.3B
- Employees
- 6,000
- Founded
- 2009
- Headquarters
- San Francisco, United States of America
What 166 Arbolus experts think of Okta, Inc.
The NPS distribution is heavily positive, with many scores at 9 or 10, and only isolated detractors reflecting cost or admin complexity. Renewal intent is high among organizations with strong adoption, especially larger enterprises and those with high spend. Stickiness is strong, with Okta embedded as a mission-critical platform for access and security. Key expert themes highlight superior integration, automation, security reliability, and some concerns about pricing and complex feature add-ons. Overall Customer Sentiment: Positive
Who reviewed Okta, Inc.
- C-Suite 68% (113)
- Director 21% (35)
- Manager 11% (18)
Employer names and spend open in the full report, along with the other 163 customers.
Everything 166 customers told us about Okta, Inc..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
45 Net Promoter Score, from 164 scored reviews- Promoters 86
- Passives 67
- Detractors 11
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 13 reviews, accumulated up to each month. Category median 35 across 13 companies.
Praised
- Security and Compliance Leadership
- Robust Integration and Neutrality
- Mission-critical Security and Automation
- Automated Governance and Reporting
Criticised
- Integration Gaps for Some Applications
- Admin Complexity and Usability
- Pricing Model and Add-On Costs
- Security Incidents and Transparency
What customers say
Renewal intent
Plan to renew 74%Plan to renew, by seniority
- 75% 85 answers
- 74% 23 answers
- 55% 11 answers
- 88% 8 answers
- 8.4/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
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