One Identity
One Identity provides identity and access management software and services that help enterprises secure user access, govern identities, and manage privileged accounts across on‑premises and cloud environments. The company serves large and mid-sized organizations in regulated industries such as financial services, government, healthcare, and manufacturing, generating revenue through licenses, subscriptions, and related support and professional services. Its portfolio includes solutions for identity governance, privileged access management, and Active Directory management and security.
- Identity & Access Management
- Security Operations (SIEM/SOAR)
- Revenue
- $260.0M
- Employees
- 900
- Founded
- 2016
- Headquarters
- Aliso Viejo, United States of America
What 22 Arbolus experts think of One Identity
NPS distribution leans positive with multiple 9s and 10s, but some experts provide midscale scores (5–7), especially where renewal intent is uncertain. About 30% of experts indicate strong renewal intent, but over 40% are unsure or negative. Stickiness appears strong in production environments but is more variable during the pilot stage. Key feedback themes include strong core functionality and efficiency, tempered by calls for better user experience and licensing clarity.Overall Customer Sentiment: Positive
Who reviewed One Identity
- C-Suite 52% (11)
- Director 29% (6)
- Manager 19% (4)
Employer names and spend open in the full report, along with the other 19 customers.
Everything 22 customers told us about One Identity.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
31 Net Promoter Score, from 22 scored reviews- Promoters 10
- Passives 9
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 35 across 9 companies.
Praised
- Self-Service Expansion
- Enhanced Automation Potential
- AI-Assisted IAM Evolution
- Supports Regulatory and Audit Requirements
Criticised
- Documentation and Support
- User Experience and Performance
- Feature Consistency
- User Experience Gaps
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 29% 7 answers
- 80% 5 answers
- 33% 3 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by One Identity customers
Report
More in Data & Analytics and IT Infrastructure & Cloud
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