Onfido, Ltd.
Onfido is an identity verification and fraud prevention company that provides AI-powered document and biometric checks to help businesses remotely verify customer identities. Its platform is used by financial services, fintechs, marketplaces, and other digital businesses to meet KYC/AML requirements and reduce onboarding fraud. Onfido generates revenue through subscription and usage-based fees for access to its verification APIs and services.
- Fraud Detection & Prevention
- Identity & Access Management
- Revenue
- $120.0M
- Employees
- 650
- Founded
- 2012
- Headquarters
- Londonderry County Borough, United Kingdom
What 67 Arbolus experts think of Onfido, Ltd.
Most customers report positive experiences with NPS scores clustered around 7–9, high satisfaction among Influencers and major Users, and renewal intent strong in core banking and fintech segments. Stickiness is reflected in numerous long-term deployments (>1 year) and several ongoing pilots, with most experts highlighting robust verification accuracy, regulatory compliance, and operational efficiency as standout qualities. Some Users cite cost escalation, integration hurdles, and occasional false rejections as sources of friction. Offboarding cases with low NPS point to price sensitivity and a need for simpler alternatives. Overall Customer Sentiment: Positive
Who reviewed Onfido, Ltd.
- C-Suite 64% (43)
- Director 29% (19)
- Manager 8% (5)
Employer names and spend open in the full report, along with the other 64 customers.
Everything 67 customers told us about Onfido, Ltd..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
11 Net Promoter Score, from 67 scored reviews- Promoters 19
- Passives 37
- Detractors 11
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 39 across 5 companies.
Praised
- Efficient Digital Onboarding
- Comprehensive Compliance and Verification
- Reliability and Document Coverage
- Expansion into New Markets
Criticised
- Competitive Solutions Gaining Ground
- Regional Coverage Gaps
- Tech and Price Pressure
- Cost Sensitivity with High Volumes
What customers say
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 47% 32 answers
- 63% 16 answers
- 0% 1 answer
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Onfido, Ltd. customers
Report
More in Security & Compliance and Financial Services & Payments
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