Open Systems AG

open-systems.com · Switzerland

Open Systems AG is a managed security services provider that delivers cloud-native cybersecurity and secure connectivity solutions for global enterprises. The company offers managed detection and response (MDR), secure access service edge (SASE), and related managed security operations, typically sold on a subscription basis. It serves mid-market and large organizations that outsource monitoring, threat detection, and network security to its 24/7 operations centers.

  • Cybersecurity Services
  • Managed IT & Cloud Services
  • Network & Cloud Security
Revenue
$90.0M
Employees
450
Founded
1990
Headquarters
Switzerland

What 14 Arbolus experts think of Open Systems AG

NPS scores are strongly positive, with eight responses at or above 8, and most high-spend Influencers rating satisfaction highly. Renewal intent is clear among all high spenders, and no high-value customers signaled non-renewal. Stickiness is reflected by over 50% of responses indicating adoption greater than one year. One detractor and some neutral responses are present but do not significantly affect trend. Overall Customer Sentiment: Positive

Who reviewed Open Systems AG

Total customers 14 14 current · 0 former
Reviews growth +12 in six months
Seniority of respondents
  • C-Suite 20% (3)
  • Director 50% (7)
  • Manager 30% (4)
Generalist Generalist Not specified NPS 8
Revenue Manager C-Suite NPS 9 Will renew
Revenue Partner Manager NPS 1 Undecided

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Sentiment

50 Net Promoter Score, from 14 scored reviews
  • Promoters 8
  • Passives 5
  • Detractors 1

Cumulative NPS by month

+1 over 6 months
  • Apr 7
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 50 across 4 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 86%
  • Will renew 6
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • Director 100% 4 answers
  • Manager 0% 1 answer
  • 8.8/10 Average score from customers who will renew
  • 1/10 Average score from undecided customers

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