Optiv

optiv.com · Denver, United States of America

Optiv is a cybersecurity solutions integrator that helps enterprises design, implement, and manage security programs across technology, process, and people. The company provides consulting, managed security services, and technology resale/implementation across areas such as identity, cloud, network, and application security. It generates revenue through professional services, managed services, and resale of security products from a broad ecosystem of vendor partners.

  • Cybersecurity Services
  • IT Consulting & Implementation
Revenue
$2.5B
Employees
3,000
Founded
2015
Headquarters
Denver, United States of America

What 33 Arbolus experts think of Optiv

Customer sentiment is moderately positive (NPS 23), with 12 of 30 promoters and 12 of 17 stated renewal intentions positive; enterprise-oriented cybersecurity services are the main positive driver, offset by price and delivery-consistency concerns.

Who reviewed Optiv

Total customers 33 29 current · 4 former
Reviews growth +15 in six months
Seniority of respondents
  • C-Suite 66% (22)
  • Director 25% (8)
  • Manager 9% (3)
Engineering Manager Director NPS 7 Will renew
Executive C-Suite NPS 9 Will renew
Other Partner C-Suite NPS 7

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Sentiment

24 Net Promoter Score, from 33 scored reviews
  • Promoters 13
  • Passives 15
  • Detractors 5

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • May 8
  • Jun 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 75%
  • Will renew 15
  • Undecided 4
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 75% 12 answers
  • Director 80% 5 answers
  • Manager 50% 2 answers
  • Not specified 100% 1 answer
  • 8.1/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

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