Trustwave
Trustwave is a cybersecurity company that provides managed security services, threat detection and response, and compliance solutions to enterprises and government organizations. It operates global security operations centers to monitor client environments, investigate threats, and help customers meet regulatory requirements such as PCI DSS. The company generates revenue through subscriptions to managed security services, security consulting, and the sale of security software and related solutions.
- Cybersecurity Services
- Security Operations (SIEM/SOAR)
- Network & Cloud Security
- Revenue
- $220.0M
- Employees
- 900
- Founded
- 1995
- Headquarters
- Chicago Loop, United States of America
What 17 Arbolus experts think of Trustwave
NPS distribution skews positive with 20% promoters (NPS 9–10), 50% passives (NPS 7–8), and 30% detractors (NPS 6 or lower). 60% of customers indicate renewal intent, 25% are unsure, and 15% do not plan to renew. Implementation stages show a majority at more than 1 year (55%), demonstrating stickiness, while pilot and short-term use is 30%. The main negative theme is churn risk among low NPS and spend segments, but high spenders remain committed.Overall Customer Sentiment: Positive
Who reviewed Trustwave
- C-Suite 82% (14)
- Director 18% (3)
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Sentiment
-5 Net Promoter Score, from 17 scored reviews- Promoters 4
- Passives 8
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Dec 7
- Jan 7
- Mar 7
- Apr 7
- Jun 7
- Jul 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 24 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 50% 12 answers
- 67% 3 answers
- 7.8/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Trustwave customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
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