TUV SUD
TÜV SÜD is a global technical services provider that offers testing, inspection, certification, auditing, and advisory services to manufacturers, industrial companies, infrastructure operators, and service providers across sectors such as automotive, energy, consumer products, and healthcare. The company helps clients ensure safety, quality, and regulatory compliance of products, systems, and processes, and generates revenue through service fees for assessments, certifications, and consulting engagements. It operates through a network of laboratories and offices worldwide from its headquarters in Munich, Germany.
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $3.2B
- Employees
- 28,000
- Founded
- 1866
- Headquarters
- Munich, Germany
What 54 Arbolus experts think of TUV SUD
NPS scores for TUV SUD are overwhelmingly positive, with most respondents rating it between 8 and 10, and only a minority in the neutral to negative category. Renewal intent is strong among high spenders and long-term clients, especially in regulated industries. The majority are in the MoreThan1Year implementation stage, indicating robustness and stickiness. Key feedback themes highlight deep technical expertise, regulatory trust, project reliability, but also scheduling and cost constraints. Overall Customer Sentiment: Positive
Who reviewed TUV SUD
- C-Suite 60% (32)
- Director 28% (15)
- Manager 11% (6)
Employer names and spend open in the full report, along with the other 51 customers.
Everything 54 customers told us about TUV SUD.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
38 Net Promoter Score, from 54 scored reviews- Promoters 27
- Passives 21
- Detractors 6
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 21 across 5 companies.
Praised
- More Consistent Reviewer Experience
- Faster Scheduling and Turnaround
- Adoption of AI-Enabled Compliance Tools
- Comprehensive Service Across Markets
Criticised
- Pricing Competitiveness
- Laboratory Lead Times and Scheduling
- Inconsistent Technical Interpretation
- Reviewer Consistency
What customers say
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 64% 22 answers
- 60% 10 answers
- 75% 4 answers
- 8.9/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
Top alternatives
Most weighed by TUV SUD customers
Report
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
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